Feedback & Complaints
Our church is committed to listening carefully and responding appropriately to feedback and complaints. We treat all allegations seriously and investigate them fully and fairly.
We have designated Complaints Officers who serve as the first point of contact. They are approachable, trustworthy people outside the main leadership team who handle matters with care, confidentiality, and respect for everyone involved.
How to raise a concern
To register a complaint, please email complaints@mnl.org.nz
Please include clear factual information. For serious or sensitive matters, mark your communication “Serious & Confidential.”
Our commitments
Complaints are investigated promptly and impartially.
Both the person raising the concern and the person named in it are treated with dignity, offered appropriate support, and kept informed.
Matters involving child protection, sexual abuse or harassment, or possible criminal offending are reported immediately to the Police and relevant authorities.
Records are retained securely for at least seven years after resolution.
Serious complaints involving credentialed New Life pastors or staff are also notified to the New Life Executive.
A full copy of our Feedback & Complaints Policy is available on request from the Complaints Officers or church office.
We are committed to keeping our church a safe place for everyone.